Susan | Author | APAC Blog
Susan Pollock

Susan Pollock

Susan has more than 15 years experience working with leading organizations in automotive, consumer goods, retail, technology, travel, banking and financial services to design and deploy initiatives that help manage customer interactions throughout the entire lifecycle. With expertise in engaging and retaining millennials and omnichannel consumers, Susan has developed world-class programs utilizing both operational and technical solutions that lower operational costs, improve contact experience and drive sales and cross/upsells across all demographics. Susan has a proven track record in delivering outsourcing solutions that achieve client business objectives